Legal conditions for wallets and accounts
Our Legal position begins with accurate account details and a payment trail that can be checked. When you open an account, we may ask you to confirm your phone number before account access continues; the name and account details should remain consistent with your chosen payment
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route. DANA, OVO, GoPay and QRIS appear as local payment context, while bank transfer and virtual account records may also be used for verification. We process account activity according to the terms shown at the relevant step, and access depends on local law. If a request
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needs a further check, we pause the related account action until the required details are clear. You can ask us to explain a policy decision through the support paths below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.